Document Feedback - Review and Comment

Step 1 of 4: Comment on Document

How to make a comment?

1. Use this Protected Document to open a comment box for your chosen Section, Part, Heading or clause.

2. Type your feedback into the comments box and then click "save comment" button located in the lower-right of the comment box.

3. Do not open more than one comment box at the same time.

4. When you have finished making comments proceed to the next stage by clicking on the "Continue to Step 2" button at the very bottom of this page.


Important Information

During the comment process you are connected to a database. Like internet banking, the session that connects you to the database may time-out due to inactivity. If you do not have JavaScript running you will recieve a message to advise you of the length of time before the time-out. If you have JavaScript enabled, the time-out is lengthy and should not cause difficulty, however you should note the following tips to avoid losing your comments or corrupting your entries:

  1. DO NOT jump between web pages/applications while logging comments.

  2. DO NOT log comments for more than one document at a time. Complete and submit all comments for one document before commenting on another.

  3. DO NOT leave your submission half way through. If you need to take a break, submit your current set of comments. The system will email you a copy of your comments so you can identify where you were up to and add to them later.

  4. DO NOT exit from the interface until you have completed all three stages of the submission process.


Refund of Fees Procedure

Section 1 - Context

(1) This procedure describes the rules for students seeking a refund of a credit balance in their student account and appealing a refund assessment decision.

Top of Page

Section 2 - Authority

(2) Authority for this document is established by the Enrolment Policy.

Top of Page

Section 3 - Scope

(3) This procedure applies to programs delivered by RMIT, and excludes programs delivered in partnership with other education providers.

(4) For students who also hold an enrolment with a partner institution, the policy and processes of the partner institution on refund of fees and remission of debt apply.

Top of Page

Section 4 - Procedure

Eligibility for a Refund

(5) The Approved Schedule of Fees and Charges outlines all fees that may be charged by RMIT for enrolment or other engagement with RMIT.

(6) Eligibility for a refund is determined with reference to the Approved Schedule of Fees and Charges.

(7) Where a student’s request for a refund of fees is denied the response will state the reasons for the decision and advise of the right to appeal.

  1. Enrolled students considering appealing a refund decision are advised to contact the RMIT University Student Union (RUSU) Student Rights team for advice

(8) Students who wish to apply for a refund or appeal a refund decision must follow this procedure and the processes published by the Academic Registrar.

Appeal of a Refund Decision

(9) The following students can appeal a decision not to refund fees and/or the refund amount for courses undertaken in the first six months of study at RMIT:

  1. a commencing international student studying in Australia on student visa
  2. a domestic student studying an ELICOS course offered by RMIT Training in Australia.

(10) Students must have received written advice of the outcome of their refund application before lodging an appeal against a refund assessment decision.

  1. International students may submit an appeal in writing, within 20 working days of the original refund outcome being sent to the student.
  2. Appeals will be considered by the following:
    1. for RMIT Vietnam, Academic Registrar, or nominee
    2. for RMIT University, the Director, Global Student Recruitment. 
  3. Appeals are only considered if the student:
    1. provides evidence that the institution has made an error in process that has been a significant factor in the decision; and/or
    2. provides evidence that significant circumstances have not been taken into account; and/or
    3. provides new, relevant evidence that was not available at the time of the decision, which would have been a significant factor in the decision.
  4. International students who are dissatisfied with the outcome of an appeal against a refund assessment decision may apply for external review of the decision by:
    1. Victorian Ombudsman for RMIT University students.
    2. the Overseas Students Ombudsman for RMIT Training ELICOS students.
  5. Domestic students who are dissatisfied with a decision not to refund fees may seek review of the decision by the Victorian Ombudsman.
Top of Page

Section 5 - Resources

(11) Refer to the following documents which are established in accordance with this procedure:

  1. Credit balance and refunds
  2. Application for a refund form
  3. Refunds for Commencing or Newly Enrolled International Students