Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Complaints Governance Policy

Status Historic
Effective Date 19th October 2020
Review Date 6th August 2023
Approval Authority Audit and Risk Management Committee
Approval Date 6th August 2020
Expiry Date 17th January 2021
Policy Author Tom McLeod
Chief Audit and Risk Officer
Policy Owner Clare Lezaja
Chief Financial Officer
Enquiries Contact Tom McLeod
Chief Audit and Risk Officer

Summary of Changes from Previous Version

In 2020, RMIT launched a new database driven policy management system and migrated its existing suite of policy documents into the new policy register. This is the first version of this document to be published using the new system. The document has been re-formatted (e.g. numbering conventions, fonts) to enable publication in the new database driven register, but is otherwise reflective of the approved version that was in effect at the time the new system/register was launched.


This document was first approved by the Audit and Risk Management Committee on 6 August 2020. The approved version of this document took effect on 20 August 2020 (the first effective date) and corresponds to version 1.0 as it appeared in the former policy register.