Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Student and Student-Related Complaints Procedure

Show Field Notes
Status Historic Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 18th March 2022 This is the date on which this version of the document came into effect.
Review Date 25th November 2022 The next review of this document is scheduled to commence on this date.
Approval Authority Academic Registrar The noted authority approved this is version of the document.
Approval Authority - Admin Changes Senior Policy Advisor The noted authority approved administrative changes to this version of the document.
Approval Date 18th March 2022 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date 22nd March 2022 This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Author Connie Merlino
Academic Registrar
This is the officer generally responsible for day to day administrative matters.
Policy Owner Connie Merlino
Academic Registrar
This is the senior officer with responsibility for the document.
Enquiries Contact Lisa DeRome
Manager, Student Complaints
lisa.derome@rmit.edu.au
General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

Students are allowed to submit complaints within 12 months of an event or incident. A deed of resolution is now a potential outcome of a complaint. Reference to the RMIT Ombuds has been removed.


Clauses Amended:Procedure: (17) (new), (27) - (29) (new), (70)