Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Student and Student-Related Complaints Procedure

Status Current
Effective Date 17th February 2025
Review Date 1st July 2029
Approval Authority Deputy Vice-Chancellor Education
Approval Authority - Admin Changes Manager, Central Policy
Approval Date 13th February 2025
Expiry Date Not Applicable
Policy Author Connie Merlino
Academic Registrar
Policy Owner Connie Merlino
Academic Registrar
Enquiries Contact Student Complaints
+61 3 9925 8863

Summary of Changes from Previous Version

Change to referrals to external review agency that now includes the recently established National Student Ombudsman.

Clauses Amended:Procedure: (69), (73) and (75)