Bulletin Board - Document Comments

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Complaints Governance Policy Schedule 1 - Complaint Types

Section 1 - Purpose

(1) This schedule outlines the policies and procedures that apply to the types of complaints that may be made by staff, students or members of the public.

(2) The Complaints Governance Policy describes the principles that underpin complaint handling at RMIT. Matters that have specific complaint mechanisms or penalties, or additional requirements to meet legislative or regulatory obligations are covered in the documents listed in this schedule.

(3) Where a complaint does not fall under one of the policies and procedures listed in this schedule, it will be managed in accordance with the principles outlined in the Complaints Governance Procedure.

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Section 2 - Authority

(4) Authority for this document is established by the Complaints Governance Policy.

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Section 3 - Scope

(5) This schedule applies to the RMIT Group, which is RMIT University and its controlled entities (RMIT Europe, RMIT Online, RMIT University Pathways (RMIT UP), and RMIT Vietnam).

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Section 4 - Schedule

Student Complaints

(6) The Student and Student-Related Complaints Policy suite is for current, former and prospective students to seek resolution of complaints relating to aspects of their experience or engagement with RMIT, including:

  1. administrative processes or decisions of an RMIT Group institution
  2. actions by staff, students, contractors and affiliates of an RMIT Group institution

Staff Complaints

(7) The Staff Complaints Procedure details how RMIT manages staff and staff-related concerns or complaints, and how staff can seek resolution of complaints relating to aspects of their engagement with RMIT.

(8) The Managing Conduct Procedure details how RMIT responds to allegations or instances of staff misconduct, including:

  1. breaches of the Code of Conduct
  2. unacceptable conduct under the Workplace Behaviour Policy or Workplace Behaviour Standard

Public Complaints

(9) For any person not eligible to raise a complaint under the various staff and student policies and procedures, there is the Complaints Procedure – Members of the Public.

Integrity Complaints

(10) The provisions of the Fraud and Corruption Control Policy and Fraud and Corruption Control Procedure apply to allegations by any party of fraud or corruption.

(11) The Whistleblower Procedure applies to anyone who would like to make a whistleblower or public interest disclosure about improper conduct at RMIT.

(12) The following procedures apply to complaints or concerns related to research integrity and ethics:

  1. The Research Integrity Breach Management Procedure applies to potential breaches of the Australian Code for the Responsible Conduct of Research 2018 and the Research Policy.
  2. The Human Research Ethics Procedure applies to complaints about non-compliance with ethical requirements for research involving human participants.
  3. The Animal Ethics Procedure applies to complaints against RMIT researchers (staff, students or visitors) for non-compliance with the Animal Code.
  4. The Research Involving Genetically Modified Organisms Procedure applies to complaints about non-compliance with requirements for research involving genetically modified organisms or gene technology.

Heath, Safety and Wellbeing Incidents

(13) For problems related to health, safety and wellbeing situations affecting staff or students, use RMIT’s safety risk management system, SafetyNow, to lodge an incident report.

Child Safety

(14) For matters regarding persons under 18 years of age, please refer to the Child Safe Policy.