Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Complaints Governance Policy

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 18th January 2021 This is the date on which this version of the document came into effect.
Review Date 6th August 2023 The next review of this document is scheduled to commence on this date.
Approval Authority Chief Financial Officer The noted authority approved this is version of the document.
Approval Authority - Admin Changes Senior Policy Advisor The noted authority approved administrative changes to this version of the document.
Approval Date 15th January 2021 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Policy Author Clare Lezaja
Chief Financial Officer
This is the officer generally responsible for day to day administrative matters.
Policy Owner Clare Lezaja
Chief Financial Officer
This is the senior officer with responsibility for the document.
Enquiries Contact Maria Biviano
Manager, Central Complaints and Investigations
maria.biviano2@rmit.edu.au
General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

Remove reference to the RMIT Ombuds function which was disestablished on 31 December 2020.

Clauses Amended:Policy: 37, 41-42, 49, 52