Status and Details
This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.
Complaints Governance Policy
Status
Current
Effective Date
18th January 2021
Review Date
6th August 2023
Approval Authority
Chief Financial Officer
Approval Authority - Admin Changes
Senior Policy Advisor
Approval Date
15th January 2021
Expiry Date
Not Applicable
Policy Author
Briony Lewis
Executive Director, Governance, Legal and Strategic Operations
Policy Owner
Teresa Finlayson
Chief Operating Officer
Enquiries Contact
Central Complaints and Investigations
Summary of Changes from Previous Version
Clauses Amended:Policy: 37, 41-42, 49, 52
01/09/2022: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director Governance, Legal and Strategic Operations (EDGLSO)
11/08/2023: Position name changed from Executive Director Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (EDGLSO)
11/09/2023: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (ED GLSO)