Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Complaints Governance Policy

Status Current
Effective Date 18th January 2021
Review Date 6th August 2023
Approval Authority Chief Financial Officer
Approval Authority - Admin Changes Senior Policy Advisor
Approval Date 15th January 2021
Expiry Date Not Applicable
Policy Author Briony Lewis
Executive Director, Governance, Legal and Strategic Operations
Policy Owner Teresa Finlayson
Chief Operating Officer
Enquiries Contact Central Complaints and Investigations

Summary of Changes from Previous Version

Remove reference to the RMIT Ombuds function which was disestablished on 31 December 2020.

Clauses Amended:Policy: 37, 41-42, 49, 52


01/09/2022: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director Governance, Legal and Strategic Operations (EDGLSO)

11/08/2023: Position name changed from Executive Director Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (EDGLSO)

11/09/2023: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (ED GLSO)