Status and Details

This page contains information about the status, approval and implementation of this document, contact details for enquiries about document application/interpretation, and a brief summary of changes between this and the previous version.

Third-Party Complaints Procedure

Status	Current
Effective Date	19th October 2020
Review Date	6th August 2023
Approval Authority	Chief Audit and Risk Officer
Approval Date	16th March 2020
Expiry Date	Not Applicable
Policy Author	Briony Lewis Executive Director, Governance, Legal and Strategic Operations
Policy Owner	Teresa Finlayson Chief Operating Officer
Enquiries Contact	Central Complaints and Investigations

Summary of Changes from Previous Version

In 2020, RMIT launched a new database driven policy management system and migrated its existing suite of policy documents into the new policy register. This is the first version of this document to be published using the new system. The document has been re-formatted (e.g. numbering conventions, fonts) to enable publication in the new database driven register, but is otherwise reflective of the approved version that was in effect at the time the new system/register was launched.

The approved version of this document took effect on: 17 March 2020 (the first effective date) and corresponds to version 1.1 as it appeared in the former policy register.

Clauses Amended:Procedure: All

02/08/2021: Division name changed from Internal Audit, Compliance Risk and Regulation (IACRR) to Risk, Audit and Compliance (RAC)

01/09/2022: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director Governance, Legal and Strategic Operations (EDGLSO)

11/08/2023: Position name changed from Executive Director Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (EDGLSO)

11/09/2023: Position name changed from Executive Director, Governance, Legal and Strategic Operations (EDGLSO) to Executive Director, Governance, Legal and Strategic Operations (ED GLSO)